Shipping & Returns

Thank you for visiting and shopping at Nada Debs. The following terms and conditions constitute our Shipping, Returns and Refund Policy. By placing an order on nadadebs.com, you agree to be bound by this policy.

SHIPPING POLICY

Shipping Rates & Delivery Estimates

Shipping charges for your order are automatically calculated at checkout. The shipping cost is determined based on a number of factors including the shipping method selected, the volumetric weight of the items purchased, and the destination of the package. Delivery typically takes 3 to 10 business days depending on the destination country. Please note that delivery timelines are estimates and may be subject to delays beyond our control.

Shipping Confirmation & Order Tracking

You will receive an automatic shipment confirmation email once your order has been dispatched, containing your tracking number(s). You may use this tracking number to monitor the status of your delivery through the carrier's website.

Customs, Duties & Taxes

All products listed on our website are priced exclusive of all applicable taxes, customs duties, and import fees. As the recipient, you are solely liable for all import duties, customs charges, and local sales taxes levied by the country to which your order is shipped. These charges are not included in the product price or shipping cost and will be collected by the relevant customs authority or courier upon delivery.

For orders within the UAE, a 5% Value Added Tax (VAT) will be applied in accordance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax.

RETURNS POLICY

General Returns Policy

In accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, Nada Debs Furnitures Trading LLC operates an all-sales-final policy for online purchases. We do not accept returns or exchanges for items purchased online unless the item received is damaged, defective, or materially different from what was ordered.

Custom & Made-to-Order Items

All custom, made-to-order, and bespoke items are strictly non-returnable and non-exchangeable once production has commenced, as these products are manufactured specifically to your individual specifications and cannot be resold. By placing an order for a custom item, you acknowledge and accept this condition.

Eligibility for Returns

A return may only be considered in the following limited circumstances:

1. The item received is confirmed to be damaged or defective upon delivery.
2. The item received is materially different from the item described or shown on the website at the time of purchase.
3. The claim is submitted within 48 hours of delivery with photographic evidence as described below.

How to Submit a Return or Damage Claim

Should you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. Failure to notify us within this window may affect your right to a replacement or remedy under our policy; however, your statutory rights under UAE Consumer Protection Law remain unaffected at all times.

To submit a claim, please follow the steps below:

1. Take clear photographs of the item, the damage, and the original packaging. Send these images by email to sales@nadadebs.com, including your order number and a contact phone number.
2. Our customer service team will review your claim and respond within 2-3 business days. We may request additional information or photographs if required.
3. If your claim is approved, we will arrange for a replacement of the product and provide you with full details via email. We do not offer refunds in lieu of replacements unless the product is confirmed to be out of stock.

REFUND POLICY

General Refund Policy

Nada Debs Furnitures Trading LLC does not offer refunds on completed orders as a general rule. All purchases are considered final once payment has been processed and the order has been confirmed.

Order Cancellations

Orders cannot be cancelled once they have been placed and payment has been processed. If you believe an order was placed in error, please contact us immediately at sales@nadadebs.com. We will do our best to assist, but we cannot guarantee cancellation once fulfilment has begun.

Approved Refunds

A refund will only be issued in the following circumstances:

1. An item is confirmed to be damaged, defective, or materially incorrect upon delivery and a suitable replacement cannot be provided.
2. A duplicate payment was made in error due to a technical fault.

Approved refunds will be processed back to the original payment method used at the time of purchase. Please allow 7 to 14 business days for the refund to appear in your account, depending on your bank or card issuer's processing times. Nada Debs is not responsible for delays caused by financial institutions.

Non-Refundable Items

The following are strictly non-refundable under all circumstances:

1. Custom, made-to-order, and bespoke items.
2. Items that have been used, altered, or damaged after delivery.
3. Shipping and handling fees.
4. Custom duties, taxes, or clearance fees paid by the customer.

Contact Us

If you have any questions about this policy or wish to submit a claim, please contact our customer service team:

Email: sales@nadadebs.com

Website: nadadebs.com

This policy is governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai, in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection.